AI Solutions and AI Agents
We design AI assistants around one clear job, connect them to the information they are allowed to use, and put people in charge of anything that matters. The goal is less repetitive work for your team and faster, more consistent answers for your customers.
Who it is for
- Teams that answer the same customer questions every day
- Sales teams that lose leads outside working hours
- Businesses with knowledge spread across documents and inboxes
Problems it solves
- Inquiries that wait hours for a first reply
- Staff time spent on copying answers between systems
- Inconsistent answers depending on who replies
What we do
- Website and messaging assistants that answer from an approved knowledge source
- Lead qualification with a clear handoff to a person
- Internal assistants that search your documents and policies
- Agents that draft replies, summaries and follow ups for review
- Guardrails: bounded tools, usage limits and logging
What you receive
- A working assistant connected to your channels
- An approved knowledge base you can update
- Handoff rules and an admin view of conversations
- Documentation and a short training session for your team
How we deliver
Every project follows the same clear stages. You review and approve at each one.
- 01
Discovery
We: We learn your goals, customers and current process, and agree the scope in writing.
You: You share how things work today and approve the scope.
- 02
Workflow and design
We: We map the workflow and design the screens before development starts.
You: You review the designs and approve them or ask for changes.
- 03
Staged development
We: We build in stages and show working progress at agreed checkpoints.
You: You give feedback at each checkpoint and provide content and data.
- 04
Testing and acceptance
We: We test on real devices and in both languages, then fix what we find.
You: Your team tries it with real scenarios and signs off.
- 05
Launch
We: We deploy, check everything in production and stay close in the first days.
You: You approve the launch date and announce it to your customers.
- 06
Training
We: We train the people who use and manage the system and hand over documentation.
You: You make time for the right people to attend.
- 07
Support
We: We fix issues and improve the system under an agreed support plan with a defined scope.
You: You report issues through the agreed channel and decide on improvements.
What we need from you
- Access to the content the assistant may use, and someone to approve it
- An account with an AI model provider; usage is billed by the provider
- Access to the channels and tools it connects to
After launch
After launch we review real conversations with you, improve answers and handoff rules, and keep the knowledge base current under an agreed support plan.
Ways to work with us
Custom development
We design and build something specific to your business. Ownership of what we build for you and the licences of any third party components are written into your agreement.
Implementation and integration
We set up and connect existing products. You keep the vendor's licence and terms; we deliver the configuration, integrations and training.
Ongoing support
After launch we keep systems secure and improve them under a support plan with a defined scope and response times agreed in writing.
How pricing works
We quote after discovery, once the scope is clear. What affects the price:
- Scope: the number of features, workflows or integrations
- Content and data: what exists today and what needs preparing or migrating
- Third party costs: licences, model usage, hosting and official fees
- Timeline: how quickly you need to launch
- Support: the level of help you want after launch
Questions about this service
Will the assistant make things up?
We limit it to an approved knowledge source and design it to say when it does not know and hand over to a person. No AI system is perfect, so we review conversations after launch and keep people in charge of important decisions.
Can it use our customer data?
Only the data you decide it may use, accessed on the server with the narrowest permissions needed. We agree this in writing before building.
Which AI model do you use?
We choose a provider that fits your needs and budget. Model usage is billed by that provider, and we explain the expected costs before you commit.
Discuss this service with us
Tell us what you need. Our team will respond within 3 to 5 business days.